Case Management
Collaborative & Compassionate Case Management
Through Windham’s dedicated, informative, and compassionate service model, our case managers take the time to fully understand and care for each injured worker’s unique situation.
Field Case Management
Our field case managers coordinate provider visits, as well as ensure the proper level and quality of treatment is delivered so the injured person returns to work as safely and quickly as possible. Our case managers’ adept understanding of the workers’ compensation system makes them a vital extension to the claims team.
Telephonic Case Management
Utilizing Telephonic Case Management (TCM) as an early intervention tool ensures better patient understanding and compliance with treatment plans and rehabilitation goals. Our TCM team is focused on providing medical care coordination and guidance that incorporates measurable goals to keep the recovery and return-to-work process on track.
Vocational Rehabilitation
We understand how important it is both physically and mentally for injured workers to get back to productivity as quickly as possible. Our vocational experts assist injured workers in returning to employment that aligns with where they’re at emotionally and is consistent with their job duties and physical abilities.
I love how thorough you are and contacting the insured with updates as well. I appreciate all of it.