Case Management

Collaborative & Compassionate Case Management

Through Windham’s dedicated, informative, and compassionate service model, our case managers take the time to fully understand and care for each injured worker’s unique situation.

Field Case Management

Our field case managers coordinate provider visits, as well as ensure the proper level and quality of treatment is delivered so the injured person returns to work as safely and quickly as possible. Our case managers’ adept understanding of the workers’ compensation system makes them a vital extension to the claims team.

Telephonic Case Management

Utilizing Telephonic Case Management (TCM) as an early intervention tool ensures better patient understanding and compliance with treatment plans and rehabilitation goals. Our TCM team is focused on providing medical care coordination and guidance that incorporates measurable goals to keep the recovery and return-to-work process on track.

Vocational Rehabilitation

We understand how important it is both physically and mentally for injured workers to get back to productivity as quickly as possible. Our vocational experts assist injured workers in returning to employment that aligns with where they’re at emotionally and is consistent with their job duties and physical abilities.

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EVERYONE is very happy with Stephanie. She is thorough, very timely and quite sensitive to all of the emotions that come with a claim such as this. Her strong relationships with the hospital have provided us with up-to-date medical records we would not have otherwise had.